Our Cancellation Policy

GreenTouch Ayurveda has a flexible cancellation policy since it values providing its clients with the best possible care. Refunds will only be accepted under this policy if the order was placed through our website, kapiva.in (“Website”), and the cargo hasn’t yet been sent. Shipments are non-refundable after they are shipped. Orders may be canceled at our sole discretion, with or without notice to you, if we detect any fraudulent activity or activity that violates the terms and conditions of using the website.

Cancel order before shipment

cancel it by calling us at +91 7001070970 (Monday to Friday, 10 AM to 7 PM) or sending an email to info.greentouchayurveda@gmail.com.

In these situations, the order will be canceled and you will receive your money back within 5 to 7 days of the cancellation request being processed.

Please be informed that orders cannot be canceled after they are shipped out from our warehouse.

Refund time and process

Should you need to cancel before shipment, your refund will be processed within 5 to 7 business days after we receive your request.

Within 5 to 7 business days of the day we receive the returned products, refunds for purchases made using credit/debit cards or net banking will be transferred to the original account. It can take an extra two to three days for the money to appear in your account.
Moreover, we offer a hassle-free refund alternative with our vouchers, which you can apply to all of your future purchases.

What if I have used discount vouchers or redeemed my loyalty points at the time of making payment and now I want to cancel the order?

Discount vouchers & loyalty points are meant for one-time use only and shall be treated as used even if you have cancelled the order. 

How do I return an order purchased from Us ?

Customers of GreenTouch Ayurveda are eligible for a simple return policy, which allows them to request an exchange or refund of any product within 7 days of receiving it. If you believe you have received a defective product, please submit a return or exchange request for the item within seven days of the delivery date. You can request a partial refund for any or all of the products in your order, and we will accept them as well. If the shipment is opened and returned within 7 days after arrival, a complete refund will be started. The following are the procedures to be followed when submitting a product return or exchange request-

Step 1: Get in touch with our Customer Support department by email at info.greentouchayurveda@gmail.com as soon as possible after placing your order, no later than 7 days.
Step 2: Send us a request to return, replace, or refund your product with all the details of your order ID. For our records, kindly email us a picture of the item that prominently displays the invoice and batch number.
Step 3: After receiving your request, we will pick up the merchandise in a span of 5 to 7 working days. Only if the products are returned to us in their original packaging, with all seals, labels, and barcodes intact, will we begin the refund or replacement procedure.

What are the conditions, will a return of a product not be accepted?

Product returns will not be accepted in the following conditions:

when a product is returned damaged in its original packaging or without the price tags, freebies, outer packaging, and any original attachments.
when someone tampers with the product’s serial number.

whenever the makeup of the product is changed.
should the request be made over 7 working days after the delivery date.
When the product being returned is one that GreenTouch Ayurveda gave for free.

How should I proceed if I have received a damaged or wrong product in my order?

KapivaGreenTouch Ayurveda makes sure to source, stock, and market top-notch items under ideal conditions. To make sure the things you ordered arrive to you in the best possible condition, we have worked with top logistic companies in India. Before our shipments leave our warehouse, they pass through extensive quality control procedures. However, you have the option to seek a replacement or return the item and receive a refund in the extremely unlikely event that it is damaged during shipping or transit.

Within 7 days of the day your order was delivered, you can submit a return or refund by following a few easy steps if you received an item that was damaged or the incorrect product.

Step 1: Email our Customer Support staff as soon as possible after receiving your order, no later than 7 days.
Step 2: Send us a request to return, replace, or refund your product along with the specifics of your order ID. Please send us a video or pictures of the merchandise along with the invoice via email for our records. The product’s batch details must be clearly apparent in the photos or video sent by email; otherwise, we are unable to handle your request. Please be aware of the following: (a) If you believe the product is leaking or was damaged during delivery, email us pictures or a video showing the damage or leakage. Make sure the photos or video are clear and include clear captions.

(b)  In case your claim is that the seal of the product has been tampered, then please provide us with images to show that the product’s seal has been tampered with.

(c)   In case you received a wrong product, which was never ordered for, please provide us with clear images of the wrong product delivered along with the product’s batch details.

Step 3: After receiving your request, we will pick up the merchandise in a period of 5 to 7 days Only when the products arrive in their original packaging, with all seals, labels, and barcodes intact, will we begin the refund or replacement procedure.
It will take our Customer Services staff seven days to respond to your complaint, question, or issue after they have received all the information. We will set up a reverse pickup of the merchandise and notify you with an authorization number if your complaint is accepted for an exchange. If your request for a product refund is granted, you will receive an email and the reimbursement will appear in your account in 5 to 7 days.

Please be informed that the availability of stock will decide if a replacement is necessary. Should a replacement not be available, you will receive a complete refund.

Do I have to return the free gift when I return a product that it came with?

Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please note that the free gift needs to be returned back with its original packaging and its seals, labels and barcodes intact.

Can I return a part of my order?

Yes, a return can be created if you have ordered multiple products. You can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned with its original packaging, seals, labels and barcodes intact as well as any complimentary gift or product which came along with it. 

How will I get refunded for the returned orders and how long will this process take?

In case of a return/ replacement/ refund, we process the refund within 5 – 7 days from the date when the products have been received and verified at our warehouse.

Within 5 to 7 days of the date we receive the returned product, refunds for purchases made using credit/debit cards or net banking will be credited to the original account. It can take an extra five to seven days for the money to show up in your account.
In the event that you pay with cash on delivery, we will start a bank transfer using the refund amount and the billing information you provided. After we receive the products returned and your bank details via email, this process will be finished in 5 to 7 days. It can take an extra 5 to 7 days for the money to show up in your account.

In addition, we provide the simple return option in the form of coupons that you may apply to all of your future purchases.

Refund Policy

Refunds are only possible in the following cases:

(a)   Cancellation of an order before being shipped, and

(b)  Some Cases where:

The delivery address was incorrect or unreachable; the customer declined to accept the delivery; and the customer was unavailable during the designated delivery attempts performed by our logistics partner.

In case (b), we will handle the refund as soon as our logistic supplier receives the merchandise.

The method of payment you used to place the order will determine how all refunds are handled. Orders paid for with a credit or debit card will have their money returned to the credit or debit card within 8 to 9 days after the logistics provider returning your goods. The refund will appear on your subsequent bill. Orders made using net banking accounts will be reimbursed to the original bank account within 8 to 9 days of the logistics provider returning your merchandise.

Notification of changes in the Cancellation, Returns and Refunds Policy

We regularly check our Cancellation, Returns, and Refund Policy to ensure it is current and correct. This page will be updated with any future modifications we make to this policy. Without giving you any notice, we retain the right to modify or update this policy at any time. These modifications will take effect as soon as they are posted on our website. It is your responsibility to periodically examine the Policy in order to stay informed of any updates.

Contact Us

Please feel free to reach out to info.greentouchayurveda@gmail.com if, in the unlikely event that you have a problem with the standard of our customer support services. This will help us to examine the matter further and provide case-by-case solutions.